Refund policy

Due to the product being a custom product, we can not refund any orders. However, if you are not satisfied with the final result we are happy to remake your portrait once from another photo of your pet or make up to 3 adjustments to the existing picture (e.g., change eye color).

Please follow the photo guidelines to ensure you get a great picture for this canvas. It is of utmost importance that the image you upload is a good-quality photo for our artist to work on the custom canvas. 

All of the products we produce at Pet Portrait UK are personalized to the pet owner. Your artwork is designed with care and is entirely personal to you so all sales are final.