Due to the product being a custom product, we can not refund any orders. All of the products we produce at Pet Portrait UK are personalized to the owner of the pet. Your artwork is designed with care and is entirely personal to you and your pet so all sales are final.
However, if you received not satisfied with the final result we are happy to remake it once from another photo of your pet.
Please make sure to follow the photo guidelines to ensure you get a great picture for this canvas. It is of utmost importance that the image you upload a good quality photo for our artist to work on the custom canvas.