FAQs
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FAQs

When will I receive my order?

You'll receive an email with your portrait in .png and .pdf format within 2-5 business days.

*If you haven't received it within that time frame, please, check your spam folder before contacting us.

**Please note that if you provide a photo that doesn't meet our requirements it might take longer time to fulfill your order.

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How do I receive my custom pet portrait?

You receive it in .png and pdf. format (3600x4800 px) to your email within 2-5 business days along with the information on how to print it on our partner website. You can print as many portraits of your pet as you desire!

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What is the next day delivery?

You can skip the line and receive your order the next business day.

*Please note if you order your portrait on Friday, you will receive it on Monday.

Do you do pets other than Dogs & Cats?

Yes! We have create portraits for unique pets around the world. From cute bunnies to pet birds. Odds are, if it's an animal, we will create a portrait for you.

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Do you do humans?

Not yet... But who knows what is around the corner :)

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Can I receive the portrait without a name?

Yes! If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box.

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What makes a good photo?

1) Photo is taken in a well lit area.б without a filter and in natural lighting.

2) Close up and head on.

3) Avoid overhead or blurry photos.

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What if I am unsatisfied with my portrait?

If you're not 100% happy with the final product, contact us and we will help to make it right.

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