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    FAQs

    You'll receive an email with your portrait in .png and .pdf format within 2-5 business days.

    *If you haven't received it within that time frame, please, check your spam folder before contacting us.

    **Please note that if you provide a photo that doesn't meet our requirements it might take longer time to fulfill your order.

    You receive it in .png and pdf. format (3600x4800 px) to your email within 2-5 business days along with the information on how to print it on our partner website. You can print as many portraits of your pet as you desire!

    You can skip the line and receive your order the next business day.

    *Please note if you order your portrait on Friday, you will receive it on Monday.

    Yes! If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box.

    If you're not 100% happy with the final product, contact us and we will help to make it right.

    Didn't find your answer?

    Our customer service will be happy to help you.

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