Photo Guidelines
We want to ensure that you're 100% satisfied with your custom pet portrait. Here are a few photo guidelines you must follow. If you have got any questions, please feel free to reach out to our team of artists by clicking here.
1. Photo should be taken in a well-lit area, close-up from the front at eye level. Please avoid over-exposure. Ideally without a filter and in natural lighting, please make sure the eyes of your pets are visible (it's important to see the color of the eyes).
2. Pet head and body should be fully visible in the photo (no cropped ears or turned heads please). We do not accept photos of your pet laying down.
3. Nothing should cover the head of your pet (sticks/socks/whatever else they can put in a mouth). Please don't send us photos of your pet covered in sand, mug or just wet.
4. Please send us original high-resolution photos - no screenshots or pixelated photos.
