We want to ensure that you're 100% satisfied with your custom pet portrait. Here are a few photo guidelines you must follow. If you have got any questions, please feel free to reach out to our team of artists by clicking here. 

1. Pet head and upper body should be fully visible in the photo - no cropped ears, closed eyes or random things in the mouth like sticks/socks/balls/etc, please.
2. Take a photo close-up from the front at eye level, so your pet is in position you want them to be on the portrait.
3. Photo should be taken in a well-lit area. Please, avoid over-exposure, no filters.
4. Send us only original high-resolution photos - no screenshots or pixelated photos.

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